Account & Security

Uptimia signs you in with an email address and password, or with Google or GitHub. If you forgot your password, the reset link on the sign-in page sets a new one and signs you straight in, with no sec

Two-factor authentication adds a one-time code to your Uptimia sign-in, so a stolen password on its own is not enough to get in. The code arrives by email; there is no authenticator app and no hardwar

Your email address is how you sign in to Uptimia, and the address Uptimia verifies the account against. Changing it takes three things: your current password a domain that can receive mail one click o

An Uptimia API key carries the role and the monitor-group scope of the seat that created it, and Uptimia re-checks both on every request, so you can issue a key that reads but never writes, or one tha

A security questionnaire, a procurement review or a DPA request mostly asks for documents Uptimia already publishes. Data at rest sits in EU data centers in France and Germany. 5 server-enforced roles

The ordinary password reset does not fix a two-factor code you can no longer receive, an invite that was never activated, or an account that was deleted. Most of those need no support ticket. If you h

If a phone or laptop with your Uptimia session on it is lost or stolen, or you think someone else has reached your account, work through the steps below in order. Start with the password. Changing it

Deleting your Uptimia account cancels any paid subscription, stops every monitor, and erases your data. You do not need to cancel the plan first. Nothing afterward undoes it: there is no reactivation,